Trust Center:  Access Lucid’s security documentation like Soc 2 Type 2 and HECVAT reports by… 1. Visiting https://trust.lucid.co/ 2. Requesting access to the documentation Note: Customers and prospective customers should receive a response the same day. Here's a short video tutorial sharing how to request the documentation

Data Privacy Agreements and COPPA: Instructure’s Data Privacy Officer and team have been involved in ensuring proper processes are in place to confirm data privacy and security. There is a signed DPA between the two parties.  If an institution needs a separate agreement with Lucid, please email bdavis@lucid.co.  For US-based K-12 institutions: All will need to complete the Lucid COPPA Acknowledgment form before the integration will work for them.  See HERE for more details. 

VPAT and Accessibility roadmap:  Email support@lucid.co to request Lucid’s VPAT and Accessibility roadmap.  Update: These documents are confidential. Lucid requests that each institution not share the documents outside their organization. 

See THIS ARTICLE for information about Lucid’s data residency.  Note: Coming soon! Lucid will be releasing a way to automatically enable international accounts on our EU data center from within the integration.

Due to the Federal Trade Commission’s upcoming changes to the Children’s Online Privacy Protection Act (COPPA), Lucid for Education must obtain a K-12 education institution's direct consent, on behalf of parents, to collect personal information from students under 13 in order to provide the Lucid Suite as an educational tool. 


To provide that consent, please sign the Lucid-COPPA acknowledgment form.

To sign, please choose one of the following options:

1. Download the Lucid-COPPA acknowledgment form, sign, and email the signed PDF to Coppa@lucidchart.com
2. Email the name/email of your designated signatory to Coppa@lucidchart.com. (We will send the document out for signature through Docusign). 


1. Lucid-COPPA Acknowledgment form
(to be signed by a k-12 education institution)

2. Lucid for Education Privacy Policy
(Please review if you would like more information about our student data privacy protection practices)

Note:
The acknowledgment form does not contain any terms or conditions; therefore no legal negotiation is needed. It is simply an acknowledgment statement.