We only collect information that helps students use Lucid for educational purposes, as approved by a school or parent, or as provided in our Lucid for Education Privacy Policy. We never collect, keep, use, or share student information for any other purpose.

We are committed to never advertising to students. We also will not advertise to others, like parents, based on a student's use of Lucid.

We do not ever sell, rent, or trade student information. Period.

Schools and students maintain ownership and control of the data they share with us and have a right to review it at any time.

Lucid Software Inc. (“Lucid,” “we,” or “us”) offers web- and app-based visual communication tools that students and teachers can use to create flowcharts, diagrams, and design materials that bring 21st century learning to the classroom. Our services include Lucidspark, a collaborative whiteboarding application, Lucidchart, a visual diagramming application, and Lucidpress, a design creation application (collectively, “the Services”). Teachers and students use these Services to learn core content in creative and collaborative ways that foster critical thinking while mastering the key literacies. More than 5 million students, teachers, and administrators around the world are using Lucid for Education to learn and work together. We are committed to protecting the privacy and security of all our users, including students. We care deeply about empowering today’s students for the future of work and are humbled that millions already trust us to do that. We are committed to keeping the trust of schools and parents by protecting the personal information we collect and using that information only to provide our Services.

This Lucid for Education Privacy Policy (“Policy”) applies to information we collect from students who are using our Services through a K-12 school (“Students”). This Policy does not apply to Lucid’s general services offered outside of a K-12 classroom setting. To understand how Lucid collects, uses, and discloses personal information outside of its relationship with K-12 schools, please visit the Lucidchart Privacy Policy. Schools that use our Services may integrate with other technology services such as Canvas or Google Classroom and allow students to access or share content through our Services. This Policy does not apply to features or other services Students may access through our Services.

Lucid will not collect, maintain, use or share Student personal information beyond that needed for authorized educational/school purposes, as authorized by the parent or Student or as otherwise allowed by this Policy.

Account Information
When a Student registers for the Services, Lucid collects (1) name, (2) email address, and (3) password. Registration information may be provided by the Student directly or by their school. In limited situations, we may receive additional information, such as questions or comments via e-mail or live chat to Lucid customer support or responses to surveys. If a Student upgrades to a paid account or participates in an event (e.g. a webinar), we will collect additional information subject to our regular privacy policy above.

Information That We Collect Automatically from Students
When Students use the Services, we collect and maintain the files that Students create and/or upload using the Services (as well as previous versions of those files), including documents that Students create, sharing lists, and other data related to the Student’s account. Similar to other web services, Lucid uses both persistent and session cookies, web beacons, and pixel tracking technology to record information such as: account activity (e.g., storage usage, number of log-ins, actions taken); data displayed or clicked on (e.g., UI elements, links, web pages viewed);
other log information (e.g., browser type, operating system, device name and model, IP address, date and time of access, length of time spent on our websites or in our Services, device identifier or a similar unique identifier, referrer URL, webpage that led a user to our website); and user preferences while using the Services (e.g. language).

“Cookies” are alphanumeric identifiers that we transfer to a computer’s hard drive through a web browser for record-keeping purposes. We may use both session Cookies (which expire once a user closes a web browser) and persistent Cookies (which stay on a computer until a user deletes them). Some Cookies allow us to make it easier for a Student to navigate our website and Services, while others are used to enable a faster log-in process or to allow us to track a Student’s activities, but only as those activities relate to the Student’s use of our websites and Services.

We use the information we collect from Students to provide, administer, operate, and improve our Services, to support the internal operations of our websites and Services, monitor and evaluate trends, usage and activities in connection with our Services and better tailor our Services to our users’ needs. We also use the information we collect to respond to comments, questions and requests and provide customer service and for security reasons and to comply with legal obligations.

When information is provided by schools, we use that information to create an account and to track the number of users on the account for billing purposes. We may use aggregate or de-identified information about the use of the Services for research, analysis, and similar purposes, for example, to better understand how users access and use the Services; to improve the Services; or for other research and analytical purposes.

We are committed to not advertising or marketing to Students or others based on Students’ use of the Services. We will not disclose any personal information about Students to third parties, except as described below. We never sell, rent, or trade any Student information. Lucid may share Student personal information with third parties in the following circumstances:

We will disclose Students’ personal information: (1) to each Student’s individual teacher(s) and parent(s) or guardian(s);  (2) as directed by the Student’s school; (3) when we have a parent’s or guardian’s consent directly or through the school; and (4) with third-party vendors, consultants and other service providers who are working on our behalf, who are hosting our data, and need access to information to carry out their work for us. The entities in (4) have agreed to maintain the confidentiality, security, and integrity of the personal information they obtain from us, and, will not use personal information for any purpose other than as described in this Policy.

In addition, if the Student has an account through a school, the Student’s teacher(s) and school administrators can see the Student’s profile and work. Teachers may share assignments with other students and with other teachers or administrators.  

With law enforcement, courts of competent jurisdiction, or others when we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (1) satisfy any applicable law, regulation, legal process or enforceable governmental request, (2) enforce the applicable Terms of Service, including investigation of potential violations thereof, (3) detect, prevent, or otherwise address fraud, security or technical issues, or (4) protect against harm to the rights, property or safety of Lucid, its users or the public as required or permitted by law.

In connection with, or during negotiations of, any merger, sale of some or all of Lucid’s assets, bankruptcy or reorganization, financing or acquisition of all or a portion of Lucid’s business to another company; provided that a successor entity may only maintain Student personal information subject to these same commitments for the previously collected Student personal information.

When schools use integrations, like Google Classroom or Canvas, these integrations may receive information needed to provide their services. For example, an assignment created in Lucidchart or Lucidpress may be submitted through Canvas. In this case, Canvas would receive the assignment and submission data.

Schools may enable Students to share, publish, or collaborate with other services using our Services. When Schools enable these features, other users will receive access to information Students share or collaborate on and third parties may receive information that Students publish, all of which may be redistributed by those users or third parties.

Schools control the personal information shared with us, and are responsible for ensuring that they have any parental consent necessary to share personal information with us and to allow us to collect personal information from Students.

Account Information
Parents or legal guardians of a Student who is using the Services through their schools can contact the appropriate official at the Student’s school to access, review, correct, or delete their Student’s personal information or accounts. If the school determines that the request should be implemented, the school may either make the change themselves or submit the request to us. If your child has registered for a Lucid account independent of a school (or if you set up an account for your child independent of a school), you may update, correct, or delete your child’s profile information or preferences at any time by logging into your child’s account and accessing the account setting page or by emailing privacy@lucidchart.com. You may ask us to delete the account by emailing us at privacy@lucidchart.com. When you exercise these rights, we may ask you to provide proof of legal guardianship. If you are not sure what type of account your child has, please contact us at privacy@lucidchart.com and we will assist you. Please note that even if you delete information from your account or deactivate it, we may retain certain information as required by law. We may also retain cached or archived copies of your Student’s information or content for a certain period of time.

Disabling Cookies
Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our websites who disable cookies will still be able to browse certain areas of the website, but some features may not be available to you.